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Frequently asked questions


Deliveries to Northern Ireland

There may be some delays experienced whilst the Irish Sea Border is introduced. We do not expect additional charges to be levied; The Northern Ireland Protocol confirmed that goods from Great Britain which remain in the UK’s customs territory will not be subject to tariffs.

We have applied to HMRC to the UK Trader Scheme, which will allow us to move goods to Northern Ireland with no further checks once approved. HMRC is currently experiencing a four month processing time for these applications and we applied as soon as the scheme was opened. However, we have received provisional authorisation that we may declare our goods not ‘at risk’ from the start of the new rules on December 31 at 23:01 GMT.

That said, additional customs paperwork for carriers will be introduced and this may mean that Royal Mail introduce additional charges – this has neither been confirmed nor denied. We will start 2021 with the same UK postal charges applied to Northern Ireland – however, if Royal Mail increase their delivery charges, we will have to follow suit as we charge delivery at COST and do not charge for packaging, so there is no margin for us to absorb costs.

We thank you so much for your continued support of our family business.

Deliveries to the EU

We ‘re proud of our EU heritage – we didn’t vote for Brexit, we don’t want it but as a business, we have to face the fact that it’s happened.

We expect the same rules which have applied to non-EU imports to start applying to EU customers as of 23:01 GMT 31/12/20. Namely, you may have to pay customs or VAT charges and a handling fee in your receiving country before you can claim your parcel. These charges will depend on the country you live in and the value of the item/s.

We thank you so much for your continued support of our family business.


Why Has International Delivery Cost Increased So Much?

We absolutely LOVE our global customers and we are so disappointed by the current international shipping crisis. We keep delivery costs purely to what we are charged and we don't charge for packaging (which is all Eco-friendly and compostable).

Due to the current pandemic, causing a global shipping crisis which impacts right across the freight industry, delivery charges across the globe have increased hugely and we have to pass this on.

This recent article from Bloomberg highlights the shipping issues faced across the world

We fully expect that this crisis will be resolved as the global economy recovers from the pandemic and we will lower our shipping costs as soon as we are able to.