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FAQs

Frequently asked questions

BREXIT

Deliveries to Northern Ireland


There may be some delays experienced whilst the Irish Sea Border is introduced. We do not expect additional charges to be levied; The Northern Ireland Protocol confirmed that goods from Great Britain which remain in the UK’s customs territory will not be subject to tariffs.

We have applied to HMRC to the UK Trader Scheme, which will allow us to move goods to Northern Ireland with no further checks once approved. HMRC is currently experiencing a four month processing time for these applications and we applied as soon as the scheme was opened. However, we have received provisional authorisation that we may declare our goods not ‘at risk’ from the start of the new rules on December 31 at 23:01 GMT.

That said, additional customs paperwork for carriers will be introduced and this may mean that Royal Mail introduce additional charges – this has neither been confirmed nor denied. We will start 2021 with the same UK postal charges applied to Northern Ireland – however, if Royal Mail increase their delivery charges, we will have to follow suit as we charge delivery at COST and do not charge for packaging, so there is no margin for us to absorb costs.

We thank you so much for your continued support of our family business.




Deliveries to the EU


We ‘re proud of our EU heritage – we didn’t vote for Brexit, we don’t want it but as a business, we have to face the fact that it’s happened.

We expect the same rules which have applied to non-EU imports to start applying to EU customers as of 23:01 GMT 31/12/20. Namely, you may have to pay customs or VAT charges and a handling fee in your receiving country before you can claim your parcel. These charges will depend on the country you live in and the value of the item/s.

We thank you so much for your continued support of our family business.





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